Terms & Conditions

Last updated: 16 September 2026

These Terms & Conditions apply to transport services provided by Reddi Travel.

By requesting or making a booking with Reddi Travel, you agree to these Terms & Conditions.

1. About Our Services

Reddi Travel is a family-run passenger transport business providing a range of pre-booked transport services, including:

Minibus hire
Airport transfers
Wheelchair accessible transport
Care home and healthcare transport
School transport
Business transport
Group transport
Transport for special occasions
Private passenger journeys
Other transport services agreed with the customer

2. Making a Booking

A booking request does not guarantee availability until Reddi Travel has confirmed the booking.

When making a booking, you must provide accurate information, including:

Your name
Contact details
Pickup location
Destination
Date and time
Number of passengers
Luggage requirements
Accessibility requirements
Additional stops, where applicable
Flight details for airport transfers

Once your booking has been confirmed, please notify us as soon as possible if any of these details change.

3. Vehicle Selection

We will make reasonable efforts to provide a vehicle suitable for the requirements provided when booking.

If you are unsure which vehicle is appropriate, our team can help recommend a suitable option based on the number of passengers, luggage and accessibility requirements.

Vehicle availability may vary depending on the date and time of travel.

4. Wheelchair Accessible Transport

If you require wheelchair accessible transport, please provide accurate information when making your booking.

Where relevant, we may need information about:

The type of wheelchair
Wheelchair dimensions
Whether the wheelchair is manual or powered
Whether the passenger will remain in the wheelchair during travel
Any other relevant accessibility requirements

Providing this information in advance helps us arrange an appropriate vehicle.

5. Passenger Numbers

The number of passengers must not exceed the safe legal capacity of the vehicle provided.

If the number of passengers changes after your booking has been confirmed, you must contact us before travelling.

We may need to provide a different vehicle or amend the booking where availability allows.

6. Luggage

Passengers are responsible for informing us about significant luggage requirements when making a booking.

Large, bulky or specialist items may require additional vehicle space.

We cannot guarantee that we can carry luggage or equipment that was not included in the original booking details.

7. Airport Transfers

For airport transfers, we may request your flight number and other relevant travel information.

You are responsible for providing accurate flight details.

If your flight is delayed, cancelled or changed, please contact us as soon as possible.

We will make reasonable efforts to adjust the booking where possible, subject to vehicle availability and any applicable waiting or additional charges.

8. Pickup and Arrival Times

Passengers should be ready at the agreed pickup location at the agreed time.

We recommend allowing sufficient time for boarding, loading luggage and accessibility requirements.

We will make reasonable efforts to arrive on time, but traffic, road closures, accidents, weather, airport delays and other circumstances outside our reasonable control may cause delays.

9. Additional Stops

Additional stops must be requested when booking or agreed with us before the journey.

Additional stops may affect the journey price and travel time.

Unplanned stops cannot always be accommodated.

10. Prices and Payment

The price of your journey will be confirmed when your booking is accepted.

Prices may vary depending on:

Journey distance
Journey duration
Number of passengers
Vehicle type
Accessibility requirements
Additional stops
Waiting time
Special requirements

Unless otherwise agreed, payment is due before or at the time of travel.

We accept the following payment methods:

Debit and credit card
Bank transfer
Cash where agreed in advance

Any applicable additional charges will be explained to you where reasonably possible before they are incurred.

11. Cancellation

If you need to cancel your booking, please contact Reddi Travel as soon as possible.

Our standard cancellation terms are:

More than 48 hours before travel: full refund
24–48 hours before travel: 50% cancellation charge
Less than 24 hours before travel: booking may be non-refundable

Where a booking has been cancelled because of circumstances outside the customer’s control, we may consider the circumstances and applicable refund on a case-by-case basis.

Any refund will normally be made using the original payment method.

12. Changes to a Booking

We will try to accommodate changes to an existing booking where possible.

Changes to the date, time, passenger numbers, vehicle requirements, destination or additional stops may affect the price.

A requested change is not confirmed until Reddi Travel has agreed to it.

13. Waiting Time

Passengers are expected to be ready at the agreed pickup time.

Where a passenger is not ready, additional waiting time may apply.

Our standard waiting allowance is 15 minutes, unless otherwise agreed.

After the included waiting period, additional charges may apply depending on the circumstances and type of booking.

For airport transfers, waiting arrangements may vary depending on the airport and flight information provided.

14. Passenger Behaviour

All passengers are expected to behave respectfully towards our drivers, staff and other passengers.

The following behaviour is not permitted:

Abusive or threatening behaviour
Intimidation or harassment
Deliberate damage to the vehicle
Smoking or vaping where prohibited
Illegal activity
Behaviour that creates a safety risk

If a passenger’s behaviour creates a serious safety concern, the driver may refuse to continue the journey.

15. Safety

Passengers must follow reasonable safety instructions given by the driver.

Seat belts must be worn where required by law.

Passengers must not interfere with the driver while the vehicle is moving.

Drivers may refuse to carry passengers, luggage or equipment where doing so would be unsafe, unlawful or beyond the vehicle’s capacity.

16. Lost Property

Passengers are responsible for their personal belongings.

Please check the vehicle before leaving.

If you believe you have left something behind, contact us as soon as possible.

We will make reasonable efforts to locate and return lost property, but cannot guarantee that an item will be recovered.

17. Delays and Events Outside Our Control

We will make reasonable efforts to provide your journey as booked.

However, we cannot be responsible for delays or disruption caused by circumstances outside our reasonable control, including:

Heavy traffic
Road closures
Accidents
Severe weather
Vehicle breakdowns
Airport delays
Flight disruptions
Emergency situations
Road restrictions
Actions of third parties
Other unforeseen circumstances

Where possible, we will contact you if we become aware of a significant delay affecting your journey.

18. Service Changes

If circumstances require us to change the vehicle or make reasonable adjustments to your journey, we will aim to provide a suitable alternative.

Where a suitable alternative cannot be provided, we will contact you to discuss the available options.

19. Customer Responsibility

Customers are responsible for providing accurate information and ensuring that passengers follow the requirements communicated by Reddi Travel.

We cannot be responsible for problems caused by incorrect or incomplete information supplied during the booking process.

20. Complaints

We aim to provide every customer with a reliable and courteous service.

If you are unhappy with your journey or our service, please contact us as soon as possible.

We will review your complaint and aim to respond fairly and promptly.

Email: info@redditravels.co.uk
Telephone: 020 7480 4346

21. Liability

We will provide our services with reasonable care and skill.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

We are not responsible for losses or delays caused by circumstances outside our reasonable control or by inaccurate information supplied by the customer.

22. Privacy

Personal information provided when making an enquiry or booking will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect customer information.

23. Website Information

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, services, prices, vehicle availability and other information may change.

Information displayed on the website does not guarantee the availability of a particular vehicle, service or journey.

24. Third-Party Services

Where a journey involves a third-party provider or external service, additional terms may apply.

We will provide relevant information where such arrangements affect your booking.

25. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms & Conditions or services provided by Reddi Travel will be subject to the applicable courts of England and Wales, unless applicable law requires otherwise.

26. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on our website, together with the date on which it was last updated.

27. Contact Us

If you have any questions about these Terms & Conditions, please contact us.

Reddi Travel
Office 11. 5, Rockware Business Centre, Greenford UB6 0AA, United Kingdom