Privacy Policy

Last updated: 16 September 2026

At Reddi Travel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, make an enquiry, request a quote or book one of our transport services.

1. Who We Are

Reddi Travel is a family-run passenger transport business providing reliable transport services for individuals, families, groups, businesses, care homes and organisations.

Our services include airport transfers, minibus hire, wheelchair accessible transport, care home and healthcare transport, school transport, business transport, group transport and transport for special occasions.

For the purposes of data protection legislation, Reddi Travel is responsible for the personal information collected through this website and in connection with our services.

Reddi Travel
Office 11. 5, Rockware Business Centre, Greenford UB6 0AA, United Kingdom

Email: info@redditravels.co.uk
Telephone: 020 7480 4346

2. Information We Collect

When you contact us or make a booking, we may collect information such as:

• Your name

• Telephone number

• Email address

• Pickup address

• Destination address

• Travel date and time

• Number of passengers

• Luggage requirements

• Vehicle requirements

• Wheelchair or accessibility requirements

• Details of additional stops

• Flight details for airport transfers

• Information about your booking

• Payment and transaction information

• Any other information you choose to provide

We may also collect basic technical information when you visit our website, such as your IP address, browser type, device type and information about how you use the website.

3. How We Collect Your Information

We may collect information when you:

• Complete a booking or enquiry form

• Request a quotation

• Contact us by telephone

• Contact us by email

• Make or amend a booking

• Request an accessible vehicle

• Subscribe to communications from us

• Use our website

4. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotations

• Process and manage bookings

• Arrange suitable vehicles

• Provide transport services

• Contact you about your booking

• Confirm journey details

• Understand accessibility requirements

• Process payments

• Deal with customer service enquiries

• Manage complaints

• Maintain business records

• Improve our services and website

• Prevent fraud or misuse

• Meet our legal and regulatory obligations

We will only use your personal information where we have a lawful reason to do so.

5. Accessibility Information

Some customers may need wheelchair accessible transport or other assistance when travelling.

Where you provide information about mobility or accessibility requirements, we use that information only where necessary to help arrange an appropriate vehicle and provide the requested service.

Please provide only information that is relevant to your transport requirements.

6. Sharing Your Information

We do not sell or rent your personal information.

Where necessary, we may share relevant information with:

• Drivers and transport staff responsible for your journey

• Payment providers

• Website and booking system providers

• IT and hosting providers

• Professional advisers

• Insurance providers where appropriate

• Government or regulatory authorities where legally required

We only share information that is reasonably necessary for the relevant purpose.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary.

Booking and customer information may be retained for longer where required for accounting, tax, insurance, legal or regulatory purposes.

When information is no longer required, it will be securely deleted or disposed of.

8. Data Security

We take reasonable steps to protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Cookies

Our website may use cookies and similar technologies to provide essential website functionality and understand how visitors use our website.

Cookies may be used for:

• Website functionality

• Remembering preferences

• Website analytics

• Improving website performance

• Understanding visitor behaviour

Where required by law, we will request your consent before using non-essential cookies.

You can also control cookies through your browser settings.

10. Marketing

If you choose to receive marketing communications from us, we may occasionally contact you about our services, offers or updates.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

We do not sell your contact information to marketing companies.

11. Your Rights

Depending on the circumstances, you may have rights under applicable data protection legislation, including the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Request deletion of your information in certain circumstances

• Ask us to restrict how your information is used

• Object to certain processing

• Request a copy of certain personal information

• Withdraw consent where we rely on consent

To exercise your rights, please contact us using the details below.

Email: info@redditravels.co.uk
Telephone: 020 7480 4346

12. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate your concern.

You may also contact the relevant data protection regulator. In the UK, this is the Information Commissioner’s Office (ICO).

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and the “Last updated” date will be amended accordingly.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Reddi Travel
Office 11. 5, Rockware Business Centre, Greenford UB6 0AA, United Kingdom

Email: info@redditravels.co.uk
Telephone: 020 7480 4346